Non-Refund Policy

1. Policy Overview

eInfluenz provides digital marketing, social media management, creative designing, website development, video production, branding, advertising support, and other professional services.

This Non-Refund Policy explains the payment, cancellation, and refund terms applicable to services provided by eInfluenz. Clients are requested to review the applicable service details, pricing, and project terms before making any payment.

2. Strict Non-Refund Policy

Once a payment has been successfully completed and a service, project, or work process has been confirmed, the payment shall not be refunded solely because of a change of mind, client cancellation, or other reasons described in this policy.

Nothing in this policy limits any rights or remedies that cannot legally be excluded under applicable law.

3. Services Covered Under This Policy

This policy applies to payments made for services including, but not limited to:

• Digital Marketing Packages
• Social Media Management
• Social Media Marketing and Advertising Support
• Creative Designing and Graphic Design
• Video Production and Video Editing
• Website Development and Website Design
• Branding and Marketing Campaigns
• Consultations and Professional Services
• Any other service or package offered by eInfluenz

4. Non-Refundable Conditions

Subject to applicable law, refunds will not be provided for the following circumstances:

• Change of mind after making a payment.
• Cancellation of a confirmed service or project by the client.
• Failure to attend a scheduled meeting or consultation.
• Failure to provide required content, information, materials, or approvals on time.
• Delay in starting or completing the project caused by the client.
• Failure to use or complete a purchased service or package.
• Unused services, unused sessions, or remaining package time.
• Client dissatisfaction where the agreed service scope has been delivered or work has been performed.
• Changes in personal, professional, business, or financial circumstances.
• Requests to cancel after work, preparation, planning, or resource allocation has commenced.

The above conditions are subject to applicable law and any specific written terms agreed between the parties.

5. Project Cancellation by the Client

If a client cancels a confirmed project, package, campaign, website development service, marketing service, or any other service after payment, the payment shall remain non-refundable, subject to applicable law.

Where work has already commenced, the payment may cover professional time, preparation, planning, resources, administrative work, and services performed.

Any changes to the project scope, cancellation request, or alternative arrangement shall require prior discussion and written confirmation from eInfluenz.

6. Digital Marketing & Advertising Services

Payments for digital marketing, social media management, advertising support, creative campaigns, and related services are non-refundable, subject to applicable law and agreed written terms.

Marketing outcomes may depend on several factors, including audience behaviour, market conditions, advertising budgets, platform policies, competition, content, and client cooperation.

eInfluenz does not guarantee a specific number of leads, sales, followers, engagement, impressions, or other results unless expressly agreed in writing.

Failure to achieve a particular marketing result alone does not automatically create a right to a refund, subject to applicable law.

7. Website Development & Creative Services

Payments for website development, graphic design, video editing, branding, and other creative services are subject to the agreed scope of work and applicable payment terms.

Client delays in providing content, approvals, login details, images, documents, or other required materials may affect the project timeline.

Work already completed, prepared, delivered, or performed shall not be refundable solely due to client cancellation, change of mind, or delay, subject to applicable law.

8. Payment Confirmation & Acceptance

By making a payment to eInfluenz, the client confirms that they have reviewed the service details, pricing, scope of work, and applicable payment terms.

The client acknowledges that payments are non-refundable according to this policy, subject to applicable law and any express written agreement.

Clients are encouraged to ask questions and clarify all service requirements before completing a payment.

9. Rescheduling & Alternative Arrangements

Any request to reschedule a consultation, meeting, project, or service must be communicated to eInfluenz in advance.

Rescheduling or alternative arrangements are subject to availability, project requirements, and prior approval. Approval of any alternative arrangement does not automatically create a right to a refund.

10. Service Delivery & Client Cooperation

eInfluenz will make reasonable efforts to provide the agreed services according to the applicable scope of work and confirmed project terms.

Clients are responsible for providing accurate information, timely feedback, approvals, and required materials to support service delivery.

Delays or limitations caused by missing client information, late approvals, third-party platforms, or circumstances outside reasonable control may affect project delivery.

11. Exceptions & Applicable Law

12. Legal Jurisdiction & Dispute Resolution

Any dispute, claim, disagreement, or issue arising out of or relating to services, payments, projects, or this Non-Refund Policy shall first be attempted to be resolved through mutual discussion between the client and eInfluenz.

If the matter cannot be resolved through mutual discussion, the parties may seek appropriate legal remedies in accordance with applicable laws of India.

Subject to applicable law and legally applicable jurisdiction requirements, the competent courts located in Vadodara, Gujarat, India, shall have jurisdiction over disputes arising from or relating to this policy and the services provided by eInfluenz.

13. Policy Changes

eInfluenz reserves the right to update, modify, or revise this Non-Refund Policy when necessary.

Any changes will be published on this page with an updated date. The applicable terms for a payment or project may depend on the terms communicated and agreed at the relevant time, subject to applicable law.

14. Contact Us

If you have any questions regarding this Non-Refund Policy, please contact eInfluenz using the details below: